Privacy Policy
MLFX Laundry Service, operated by 33 FROGS PTY LTD. Last updated 18 October 2026.
Information we collect
- Account details: name, email address, phone number, password (stored securely by our authentication provider) and an optional profile photo.
- Order details: pickup and delivery addresses, chosen services, notes, weights and measurements, prices, coupons, loyalty points and raffle entries.
- Location: precise location while the app is open, to set pickup addresses and, for drivers, to show pickup and delivery progress to customers. We do not track location in the background.
- Photos and camera: only when you take or choose a profile photo, or when a driver captures proof of pickup or delivery.
- Notifications: order status and account messages, if you allow them.
How we use it
To provide the service: manage your account, process and deliver orders, show order tracking, run rewards and promotions, and contact you about your orders. We do not sell personal information and do not use it for third-party advertising or cross-app tracking.
Sharing
Only as needed to deliver your order: with the MLFX branch staff and driver handling it, and with providers that host our data (Supabase) and serve map tiles. We may disclose information if the law requires it.
Retention and deletion
We keep your data while your account is active. Delete your account in the app (Settings, Edit Account, Delete Account) or by email, and we remove your profile and personal data except records we must keep by law.
Security
Data travels over encrypted connections and access is limited by role.
Children
The app is not directed to children under 13 and we do not knowingly collect their data.